RETURN & REFUND POLICY
Last Updated: July 08, 2022
Thank you for your purchase. We hope you are satisfied with your order. However, if you are not completely satisfied, you may return the product for a full refund, store credit, or exchange. Please review the policy below for further details.
1. RETURNS
- Returns must be initiated within seven (7) days from the date of kitchen installation.
- Items must be in undamaged and working condition.
- Customers should initiate the return request by emailing proof of purchase to info@theinfo@theautochef.com.
- The company will attempt to resolve the issue before proceeding with the return.
Deductions from Refund:
- Cost of installation and transportation.
- Applicable taxes.
2. RETURN PROCESS
- The complete kitchen and all accessories must be returned without any damage to items or packaging.
- The returned product should be shipped to the following address:
The AutoChef Robotics Kitchen Pvt. Ltd.
A-6, 2nd Floor, BRK House, Ishum Design Building, Noida Sector-6, U.P 201301 India
- Return shipping charges will be paid or reimbursed by the company.
3. REFUNDS
- Upon receipt and inspection of the returned item, the refund or exchange will be processed.
- Allow at least fifteen (15) days from the date of receipt for processing.
- Refunds may take 1-2 billing cycles to reflect on your credit card statement, depending on your financial institution.
- Customers will receive an email confirmation once the return has been processed.
4. EXCEPTIONS
The following items cannot be returned or exchanged:
- Booking fees, transportation, and installation costs (deducted from the refund amount).
For defective or damaged products, contact us to arrange a refund or exchange.
Important Notes:
- Sale or discounted items are final sale and cannot be returned.
- Customers must contact Customer Care to request a return and email proof of purchase to info@theinfo@theautochef.com.
- After initiating the request, the company will send a representative to assess the issue and, if necessary, pack the kitchen for return shipment.
5. QUESTIONS
If you have any questions regarding our return policy, please contact us:
📞 Phone: +91-9818300605📧 Email: info@theautochef.com